When it comes to KPOP albums, 'first press' refers to the initial batch of albums released by the manufacturer. These first press editions often come with exclusive bonuses like limited edition gifts, special packaging, or posters that are highly sought after by fans. To ensure you receive a 'first press' album, we recommend placing a pre-order, especially for newly announced releases.

Pre-ordering is the best way to guarantee that you receive these first press editions. As soon as an album's release is announced, we make it available for pre-order on our website. By ordering early, you reserve your copy and any special first press bonuses that come with it. These bonuses are typically available only while supplies last and are distributed on a 'first come, first served' basis.

We understand the excitement and importance of getting these special editions for KPOP fans, so we encourage you to stay informed about the latest album release information. Making your order as soon as a new album is announced increases your chances of securing these coveted first press editions along with their unique gifts and posters.

Photocards have become a coveted item among KPOP fans, and we understand their importance to our customers. Typically, photocards are included as special additions in KPOP albums. However, it's important to note that the availability of these photocards often depends on whether the album is a first press edition or if it was pre-ordered.

For many KPOP albums, photocards are exclusive to first press editions or are offered as limited pre-order gifts. This means that they are available only with the initial batch of albums released and are often limited in quantity. To ensure that you have the best chance of receiving photocards with your album, we recommend pre-ordering or purchasing the album as soon as it is released.

While we endeavor to provide these special inclusions with your album, please be aware that their availability can be subject to the policies of the music labels and the specific circumstances of each album release. In cases where photocards are not part of the standard album package, they may be offered separately or during special promotional periods.

If you intended to include a poster with your CD purchase but forgot to select it at the time of ordering, there's no need to worry. We understand that posters are a popular and valued addition for KPOP fans. In such cases, we encourage you to contact our seller as soon as possible to add the poster to your order before it is shipped.

When reaching out to us, please provide your order details so we can assist you efficiently. We offer two types of posters: Folded posters, which are provided free of charge, and Unfolded posters, which come with a small additional charge of 1 USD + Basic Paypal Fee of 0.3 USD +additional shipping cost. The unfolded posters are shipped in a protective tube to prevent damage and ensure they arrive in excellent condition.

Please be aware that the availability of posters is subject to stock levels and the specific album release. Some posters are only available in limited quantities, especially for first press editions or special releases. Therefore, it’s best to make your request as quickly as possible to increase the likelihood that we can fulfill it.

To add a poster to your order, simply contact our customer service with your request, and we will guide you through the process of updating your order and arranging for the additional payment, if necessary. Our goal is to ensure that you are completely satisfied with your purchase and receive all the items you desire.

When a product page indicates that 'numbers are restricted due to built-in battery', it is referring to the shipping and handling regulations for items containing lithium batteries. These regulations are particularly strict for air transport due to the hazardous nature of lithium batteries.

The restrictions on the number of items with built-in batteries in a single shipment are to ensure compliance with international shipping standards and safety. For instance, we can only ship a maximum of two lightsticks per box. If you order more than two, we will have to divide them into multiple shipments.

Here are some specific examples of how the limit applies to different products:

1. Electric hand fan, USB-charged hand warmer, light stick power bank:

   • For DHL shipping, there is a limit of up to two pieces per parcel (order).
   • For Korean domestic shipping, there are no restrictions.

2. Kihno albums, light key rings, and voice key rings:

   • For K-packet shipping, there is a limit of up to two pieces.
   • For DHL shipping, there are no restrictions.
   • For Korean domestic shipping, there are no restrictions.

These examples demonstrate how the shipping restrictions vary based on the item and the shipping method. We advise you to plan your purchases according to these guidelines. If you have any questions or need assistance with placing orders for items with built-in batteries, our customer service team is always available to provide support and guidance.

Cosmetics product cannot be delivered for certain countries and shipping options. 

For instance, the import of cosmetics is prohibited in Italy by the customs law. 

And cosmetics delivery to Mexico is not available through DHL (the other shipping options are fine).

Also, you cannot add cosmetics in your order if you are using 'EMS Premium' as the carrier.  

KPOPTOWN is proud to offer a comprehensive dropshipping service, designed to empower entrepreneurs and businesses in the KPOP merchandise market. Our dropshipping service enables you to sell a wide array of KPOP products without the need to maintain physical inventory. When your customer places an order, we handle the fulfillment process, ensuring that the product is shipped directly from our warehouse to your customer’s doorstep.

This service is perfect for those who wish to tap into the thriving market of KPOP merchandise with minimal overhead. As a KPOPTOWN dropshipping partner, you gain access to our extensive product catalog, competitive pricing, and reliable shipping services. We take care of product storage, packaging, and shipping, allowing you to focus on growing your business and customer base.

To learn more about our dropshipping program, including how to join, specific terms and conditions, and pricing details, please visit our dedicated dropshipping information page. For personalized inquiries or additional assistance, our dedicated support team is available at kpoptownservice@gmail.com. We are committed to providing a seamless and efficient partnership, helping you succeed in the exciting world of KPOP merchandise.

In addition to the benefits of our dropshipping service, we offer an attractive rewards program:

1. Loyalty Points: Earn 1.5% of your order value in loyalty points, which can be redeemed in future purchases.

2. Additional Permanent Discounts: Based on your purchase history, you can qualify for extra discounts.

   • Over 100 Orders: Receive a 3% discount permanently.
   • Over 500 Orders: Receive a 4% discount permanently.
   • Over 1,000 Orders: Receive a 5% discount permanently.

These incentives are designed to support and reward our dropshipping partners, contributing to the growth and success of your business with us.

Greetings from KPOPTOWN, your premier destination for KPOP merchandise. We appreciate your interest in our wholesale program and are delighted to provide you with the necessary guidance and information to get started.

Wholesale Membership Process As a prospective wholesale member, once you confirm your status as a seller (not a retail customer), we will upgrade your account on the KPOPTOWN website to reflect your wholesale status. To initiate this process, please register at www.kpoptown.com with your precise delivery address. We request you to share details about your location, experience in KPOP business, history of ordering items from Korea via DHL or EMS, and any online platforms you operate. This information will facilitate a smooth start to our business relationship.

Flexible Mixed-Albums Policy with Attractive Discounts and Free Posters

• Minimum Order Quantity (MOQ): A total of at least $300 (based on retail prices) is required to qualify for discounts.
• Discount Structure Based on Item Price:
  • Items priced under $17: 11% discount
  • Items priced $20 and above: 10% discount
  • Items priced between $20 and $50: 9% discount
  • Items priced over $50: 8% discount
• Higher Order Discounts:
  
  • Orders exceeding $2,000: additional discounts available for significantly larger orders. Please contact us for more details.

Added Bonus:

• Free Posters: With every order, we include free posters, enhancing the value of your purchase.

Payment Methods

• Payments can be made via PayPal or credit card (additional 3% fee applicable).
• Alternatively, payments can be transferred to our bank account to avoid PayPal fees. Upon request, we will provide foreign currency bank account details. Please ensure the exact agreed amount is received after covering any bank transfer fees.

Shipping and Handling

• We offer competitive rates for EMS & DHL shipping. The exact shipping cost is charged once the order is ready for dispatch. You can request an estimated shipping cost beforehand.
• For items shipped to a Korean shipping agent, choose domestic shipping. A 2% domestic shipping and handling charge will be added.
• Use your own DHL or UPS account by paying a 2% handling charge.

• We charge shipping costs based on the real weight of the package to minimize your shipping expenses. This method ensures you pay only for the actual shipping weight, making it a more cost-effective solution.

How to receive a Revised Invoice

Please place your order using the bank wire option and provide us with the order reference number to receive a revised invoice that reflects these discounts and shipping costs.

Additional Notes

• Discounts for resellers exclude the use of vouchers and loyalty points.
• Order processing takes 4-6 days, potentially longer for pre-order items.
• Shipping options include DHL and Domestic Shipping (to Korean addresses).
• Please be aware of your country's customs regulations. We are not responsible for import taxes/duties.
• Free posters are available for pre-orders, subject to stock availability. While posters may increase package weight, we will not charge additional poster fees for wholesale orders.

For any further inquiries or assistance, feel free to send us email.