Shipping

Do you ship to my country?

Sure, we ship to almost all countries. But shipping to some African and Middle American countries is restricted. 

If you cannot find your country during the check-out, feel free to contact our customer service.


How long should I wait until the package arrives?

It actually depends on your shipping option and circumstances.

EMS and DHL usually take only three to five days to reach most countries. 

Small packet and K-packet take two to four weeks in most cases.  

Air parcel takes similar time as K-packet, but it can carry more than two kilograms, unlike K-packet or small packet. 

Korean domestic shipment only takes a couple of days. 

But please note that the delivery could be delayed under certain situations, like customs hold or unexpected disaster.

Also, preparation before actual shipment might take longer for some products. 


How much is the shipping cost?

The shipping cost depends on the package's weight, destination country and carrier.  Please add your items into the cart. Our system will automatically show your shipping cost after you decide items and shipping address.


Do I get a tracking number?

If your shipping option is K-packet, Air Parcel, EMS or DHL, yes, you will receive the tracking code from our shipping team after the package is actually shipped out. 

But please note that small packet option does not have any tracking number; you will receive only shipping notification without the tracking code. 


When is my pre-order item going to be shipped?

The stock for a pre-order product usually reaches us on the release date. You will receive the shipment notification within a couple of days after the release date.

Also, if a non pre-order item and pre-order product are included in the same order, all the items will be shipped together after the pre-order one becomes ready.

 


My package got returned to the sender. What can be done?

If your package has been returned, please contact your local post office or customs office and ask as to why the package got returned. 

After the package returns to us, we will send you a notification so that we can proceed re-shipping as soon as possible. 

The re-shipping fee is the original shipping fee plus 3 USD (the return shipping fee charged by Korea Post on our shop).

For more detail, please get in touch with our customer service when you receive the return notification from us.


I want to purchase multiple unfolded posters in the same order.

If you would like to purchase more than one unfolded posters, please select “unfolded poster” for only ONE of your posters and select “folded poster” for the others.  We will ship all of your posters unfolded in the same poster tube.


It is past normal delivery time, where is my package?

If your package does not arrive in a timely manner, it might be held by customs or your local post office. Please check them out first, and if the parcel is still nowhere to be found, feel free to reach out to our customer service. We will file an official tracking request to Korea Post and get you an update soon.


I had ordered a CD and a poster together but received only one of them.

Unfolded posters are shipped in a poster tube apart from the album package. Therefore, you might receive the album and the poster on different days. Have no worries! The other one will reach you within a couple of weeks for sure.  


I wrote my address wrong! How can I change it?

You cannot change the shipping address manually after the payment is done. But have no worries! Our customer service will help you change the address if the package has not shipped yet. 

Please reach out to Kpoptownservice@gmail.com if you have any trouble with the address.


Product added to wishlist