What happens if my international order is lost or damaged during shipping?

In the unlikely event that your order is lost or incurs damage while in transit with the carrier company, we urge you to contact our customer service team immediately. Our commitment is to address and resolve these issues swiftly to ensure your satisfaction. It's important to note that when we refer to a 'damaged' order, we specifically mean damage that occurs during the delivery process and is directly caused by the carrier company's handling of the package.

If your order has shipping insurance, you are eligible for full compensation for any such damages. Shipping insurance offers comprehensive protection, covering the full value of your items against loss or damage during transit.

In cases where shipping insurance has not been purchased, our compensation policy offers a flat rate of 20% of the total cost of your order. This is applicable for damages sustained during delivery as handled by the carrier company.

For those interested in adding shipping insurance to their orders, please contact your seller prior to completing your purchase. This extra step can provide significant peace of mind, particularly for high-value items or international shipments.

Our aim is to ensure a smooth and secure delivery for every order. In case of any issues with your package, please reach out to us at your earliest convenience. We are here to help and guide you through our shipping and compensation processes.