We accept returns within 7 days of receipt. To be eligible for a return, items must be in their original condition. It's important to note that buyers are responsible for the round-trip international shipping costs associated with returns. This means that the cost of sending the item back to us, as well as the original shipping cost, will be borne by the customer. We recommend considering this policy carefully when making your purchase, especially for international orders. Should you have any questions about our return process or policy, please feel free to reach out to our customer service team for assistance.

When it comes to KPOP albums, 'first press' refers to the initial batch of albums released by the manufacturer. These first press editions often come with exclusive bonuses like limited edition gifts, special packaging, or posters that are highly sought after by fans. To ensure you receive a 'first press' album, we recommend placing a pre-order, especially for newly announced releases.

Pre-ordering is the best way to guarantee that you receive these first press editions. As soon as an album's release is announced, we make it available for pre-order on our website. By ordering early, you reserve your copy and any special first press bonuses that come with it. These bonuses are typically available only while supplies last and are distributed on a 'first come, first served' basis.

We understand the excitement and importance of getting these special editions for KPOP fans, so we encourage you to stay informed about the latest album release information. Making your order as soon as a new album is announced increases your chances of securing these coveted first press editions along with their unique gifts and posters.

Remember, the availability of first press editions can be limited, and they are often only available for a short period after the release date. So, keep an eye on our latest releases and place your order promptly to add these special items to your collection.

Photocards have become a coveted item among KPOP fans, and we understand their importance to our customers. Typically, photocards are included as special additions in KPOP albums. However, it's important to note that the availability of these photocards often depends on whether the album is a first press edition or if it was pre-ordered.

For many KPOP albums, photocards are exclusive to first press editions or are offered as limited pre-order gifts. This means that they are available only with the initial batch of albums released and are often limited in quantity. To ensure that you have the best chance of receiving photocards with your album, we recommend pre-ordering or purchasing the album as soon as it is released.

While we endeavor to provide these special inclusions with your album, please be aware that their availability can be subject to the policies of the music labels and the specific circumstances of each album release. In cases where photocards are not part of the standard album package, they may be offered separately or during special promotional periods.

If you intended to include a poster with your CD purchase but forgot to select it at the time of ordering, there's no need to worry. We understand that posters are a popular and valued addition for KPOP fans. In such cases, we encourage you to contact our seller as soon as possible to add the poster to your order before it is shipped.

When reaching out to us, please provide your order details so we can assist you efficiently. We offer two types of posters: Folded posters, which are provided free of charge, and Unfolded posters, which come with a small additional charge of 1 USD + Basic Paypal Fee of 0.3 USD +additional shipping cost. The unfolded posters are shipped in a protective tube to prevent damage and ensure they arrive in excellent condition.

Please be aware that the availability of posters is subject to stock levels and the specific album release. Some posters are only available in limited quantities, especially for first press editions or special releases. Therefore, it’s best to make your request as quickly as possible to increase the likelihood that we can fulfill it.

To add a poster to your order, simply contact our customer service with your request, and we will guide you through the process of updating your order and arranging for the additional payment, if necessary. Our goal is to ensure that you are completely satisfied with your purchase and receive all the items you desire.

When purchasing DVDs, it's important to consider the 'region code' as it can affect the ability to play the DVD in different parts of the world. A region code is a digital rights management technique designed to allow film distributors and television companies to control aspects of a release, including content, release date, and price, according to the region.

DVDs are typically encoded with a region code, restricting the area of the world in which they can be played. Here are the main DVD region codes along with the areas they cover:

  1. Region 1: U.S., U.S. Territories, Canada
  2. Region 2: Europe, Middle East, Japan, South Africa, Greenland
  3. Region 3: Southeast Asia, East Asia (including Hong Kong)
  4. Region 4: Australia, New Zealand, Pacific Islands, Central America, South America, Caribbean
  5. Region 5: Eastern Europe, Indian subcontinent, Africa, North Korea, Mongolia
  6. Region 6: China

When you buy a DVD, make sure that your DVD player is compatible with the region code of that DVD. For instance, a DVD with Region 1 coding will only play on players designated for Region 1 or on a multi-region DVD player.

At our store, the region code for each DVD is typically listed on the product page. If you're unsure which region code is compatible with your DVD player or if you need a DVD from a specific region, please feel free to reach out to our customer service for assistance.

Please note that Blu-ray discs and many modern DVD players are often region-free, meaning they can play discs from any region. It's always a good idea to check your equipment's specifications for compatibility

When a product page indicates that 'numbers are restricted due to built-in battery', it is referring to the shipping and handling regulations for items containing lithium batteries. These regulations are particularly strict for air transport due to the hazardous nature of lithium batteries.

The restrictions on the number of items with built-in batteries in a single shipment are to ensure compliance with international shipping standards and safety. For instance, we can only ship a maximum of two lightsticks per box. If you order more than two, we will have to divide them into multiple shipments.

Here are some specific examples of how the limit applies to different products:

  1. Electric hand fan, USB-charged hand warmer, light stick power bank:

    • For DHL shipping, there is a limit of up to two pieces per parcel (order).
    • For Korean domestic shipping, there are no restrictions.
  2. Kihno albums, light key rings, and voice key rings:

    • For K-packet shipping, there is a limit of up to two pieces.
    • For DHL shipping, there are no restrictions.
    • For Korean domestic shipping, there are no restrictions.

These examples demonstrate how the shipping restrictions vary based on the item and the shipping method. We advise you to plan your purchases according to these guidelines. If you have any questions or need assistance with placing orders for items with built-in batteries, our customer service team is always available to provide support and guidance.

Absolutely! As an Official Hanteo Chart Family Shop, all purchases of KPOP albums from KPOPTOWN.COM are counted towards the Hanteo Chart. We recognize how important it is for fans to support their favorite artists, and we ensure that every album sale is reported to Hanteo, one of South Korea's major music sales charts.

Please note that your purchase contributes to the artist's sales rankings and achievements specifically when we ship the album to you. This is in line with Hanteo's policy, where sales are counted at the point of shipping rather than at the point of sale. As a customer of KPOPTOWN.COM, you can have peace of mind knowing that your support for your favorite artists is authentic and contributes directly to their chart success through verified and transparent reporting. Rest assured, your purchase makes a real impact!

If you are looking for a specific KPOP item that you cannot find listed on KPOPTOWN, we are here to assist you. The KPOP merchandise world is extensive, and we aim to cater to the wide-ranging interests of our customers.

To begin, we suggest using the search feature on our website to ensure the item isn't listed under a different category or name. If your search still comes up empty, please reach out to us with details of the item you are looking for. It would be incredibly helpful if you could send a picture or a link of the item you're interested in to our email address: [email protected]. Include any specific details like the artist's name, album title, merchandise type, or unique features of the item.

Once we receive your email, our team will endeavor to source the item for you. We have broad networks with suppliers and distributors in the KPOP industry and often can track down even hard-to-find items.

For ordering multiple posters with a preference for all to be shipped unfolded, please follow these simplified steps:

  1. One Unfolded Selection: Choose the “unfolded poster” option for just one of your posters in your order.

  2. Folded Selection for Others: For all other posters, select the “folded poster” option.

  3. Unified Shipping: Despite the varied selections, rest assured we will ship all of your posters unfolded, in one protective poster tube. This method streamlines our packing process and helps to keep your shipping costs lower.

  4. Customer Support: If you have any questions or need assistance during your order, our customer service team is ready to help.

Thank you for choosing our posters. We're committed to ensuring they arrive in perfect condition!

Yes, we assure our customers that every CD and Merchandise (MD) sold through our platform is 100% official and authentic. We source our products directly from reputable suppliers and official channels to ensure their genuineness.

While we strive to provide as many different covers as possible for multiple album purchases, we cannot guarantee this due to the random nature of the selection process. For a guaranteed set of different covers, we recommend purchasing the 'SET' version of the album, if available.

If you are concerned about high shipping costs, we recommend selecting K-Packet or USPS service, if available for your destination. These options are generally more cost-effective, offering a balance between reasonable shipping times and lower costs.


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