To cancel your order, please email [email protected] with your order reference number. Our team will process cancellations and issue refunds within six business days. Do note, if the order is already shipped or packed, cancellation is not possible.

For cancellations due to change of mind, a fee applies to cover transaction costs. The PayPal basic fee is non-refundable. Ensure you include your order reference number in the cancellation request for a quicker resolution.

We're sorry to hear that your package has been returned to us. To address this situation effectively, please follow these steps:

  1. Inquire Locally: We recommend contacting your local post office or customs office to understand why the package was returned. This information can help prevent similar issues in future shipments.

  2. Notification of Return: Upon the package's arrival back at our facility, we will send you a notification. This is to ensure you are promptly informed and can take the necessary steps for reshipment.

  3. Reshipment Process: Once we've notified you of the return, we can proceed with reshipping your order as soon as possible.

  4. Reshipping Fee: The fee for reshipping will be the original shipping cost plus an additional $3 USD. This extra charge covers the return shipping fee levied by Korea Post on our shop.

  5. Contact Customer Service: For more detailed information or to arrange the reshipment, please get in touch with our customer service team as soon as you receive the return notification from us.

When you request a cancellation, we can refund only the price of the items to you, excluding any fees charged by the carrier company

We are here to assist you throughout this process and apologize for any inconvenience caused. Your satisfaction is our priority, and we are committed to resolving this matter efficiently.

There are a couple of common reasons why a package might be returned to us:

  1. Invalid Address: If the shipping address provided was incorrect or incomplete, the carrier might be unable to deliver your package.
  2. Unclaimed from Customs Office: If your package required customs clearance and was not claimed from the customs office within their specified timeframe, it may be returned to us.

If your package was returned due to an invalid address or because it was unclaimed at customs, we can reship it to you. However, please note that we will need to charge for the reshipping costs. To proceed with this, please contact our customer service with your updated and correct shipping details.


KPOPTONW's Forwarding Service

IOS APP Download

Android APP Download

Product added to wishlist