My package got returned to the sender. What can be done?

We're sorry to hear that your package has been returned to us. To address this situation effectively, please follow these steps:

  1. Inquire Locally: We recommend contacting your local post office or customs office to understand why the package was returned. This information can help prevent similar issues in future shipments.

  2. Notification of Return: Upon the package's arrival back at our facility, we will send you a notification. This is to ensure you are promptly informed and can take the necessary steps for reshipment.

  3. Reshipment Process: Once we've notified you of the return, we can proceed with reshipping your order as soon as possible.

  4. Reshipping Fee: The fee for reshipping will be the original shipping cost plus an additional $3 USD. This extra charge covers the return shipping fee levied by Korea Post on our shop.

  5. Contact Customer Service: For more detailed information or to arrange the reshipment, please get in touch with our customer service team as soon as you receive the return notification from us.

When you request a cancellation, we can refund only the price of the items to you, excluding any fees charged by the carrier company

We are here to assist you throughout this process and apologize for any inconvenience caused. Your satisfaction is our priority, and we are committed to resolving this matter efficiently.

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