Please be aware that customs duties and taxes are not included in the purchase price of your items when you shop with us. These additional charges are the responsibility of the customer and vary from country to country. It is important for you to be informed about these potential extra costs as they are not determined or collected by our store, but by your local customs office.

We highly recommend that you contact your local customs office for detailed information on the duties and taxes that may apply to your order. This will give you a clearer understanding of the total cost of your purchase and help avoid any surprises upon delivery.

Additionally, it's crucial for customers to actively claim their packages from customs if required. In some cases, customs offices may hold a package until the necessary duties and taxes are paid, or they might need additional information from you. Failure to claim your package in a timely manner can result in it being returned to us or, in some instances, destroyed or abandoned.

Therefore, staying proactive in tracking your shipment and responding promptly to any customs-related communications is essential. By doing so, you can ensure a smooth delivery process and avoid any unnecessary delays or complications.

Yes, we do offer expedited shipping options for international orders to ensure that your purchases reach you as quickly as possible. Understanding the need for speed and reliability, we provide DHL Express as a premium expedited shipping service. DHL Express is known for its efficiency and timely delivery, making it an excellent choice for urgent orders. We are pleased to offer this service at very reasonable prices, ensuring that you receive your items swiftly without incurring excessive costs.

Additionally, we also offer EMS (Express Mail Service) as another expedited shipping option. EMS is a reliable and cost-effective solution for faster delivery compared to standard shipping methods. It offers a good balance between speed and affordability, making it another viable option for your international shipping needs.

Both DHL and EMS provide tracking services, allowing you to monitor the progress of your shipment from dispatch to delivery. This ensures transparency and peace of mind, knowing exactly where your package is at any given time.

To select expedited shipping, simply choose either DHL Express or EMS as your shipping method during the checkout process. The cost for expedited shipping will be calculated based on the size and weight of your order, as well as the destination country.

We are committed to providing a range of shipping options to meet the diverse needs and preferences of our international customers. If you have any questions about our expedited shipping services or need assistance in choosing the right option for your order, please don’t hesitate to contact our customer service team.

Yes, we offer shipping insurance for an additional fee to safeguard your order against loss or damage during transit. This insurance provides full coverage for your purchase, ensuring that in the rare event of a mishap, you are entitled to a reimbursement or replacement.

The cost is based on your order’s value and destination, and it's a small price to pay for the added security it brings, especially for valuable items or long-distance shipments. You can easily opt for this insurance during the checkout process. For any questions about this option, our customer service team is here to assist you.

If you've already completed payment but need to make changes to your order, such as adding or removing products, or changing the poster option, don’t worry. Simply contact our customer service at [email protected] for assistance. Our team is ready to help you with modifying your order details. Just be sure to provide your order reference number and the specific changes you wish to make. Please note, order modifications are subject to the status of your order – if it's already in the packing or shipping process, changes may not be possible.

Here’s a brief overview of our shipment process:

For Pre-order Products:

  • Our stock for pre-order items generally arrives on the release date.
  • You will receive a shipment notification within a few days post-release, ensuring prompt delivery.

For Combined Orders (Pre-order and Regular Items):

  • If your order includes both pre-order and in-stock items, we dispatch them together once the pre-order item is available.
  • This ensures a streamlined delivery process and can help reduce shipping costs.
  • Should you need in-stock items earlier, please contact us for separate shipment arrangements, which may involve additional shipping fees.

We aim to deliver your orders efficiently and appreciate your patience. For any further queries or assistance, feel free to reach out to us.

If you need to change the shipping address after your payment is complete, here’s what you can do:

  1. Address Change Policy: Direct changes to the shipping address are not possible through our system once payment is finalized.

  2. Customer Service Support: Don't worry, our customer service team can help you update the address if your order hasn't been shipped yet.

  3. Contact Us Promptly: Please email us immediately at [email protected] with your order details (Order Reference Number and your email ) and the new address.

  4. Confirmation of Update: We will confirm the change via email once the address is updated successfully.

Remember, the sooner you contact us, the better our chances of modifying the address before the order is dispatched.


KPOPTONW's Forwarding Service

IOS APP Download

Android APP Download

Product added to wishlist